Bruce D. BroussardPresident and Chief Executive Officer
Bruce D. Broussard, President and CEO, joined Humana in 2011. Under his leadership, Humana has created an integrated care delivery model centered on improving health outcomes, driving lower costs, enhancing quality, and providing a simple and personalized member experience. With its holistic, human care approach, Humana is dedicated to improving the health of the communities it serves by making it easier for people to achieve their best health.
Bruce brings to Humana a wide range of executive leadership experience in publicly traded and private organizations within a variety of healthcare sectors, including oncology, pharmaceuticals, assisted living/senior housing, home care, physician practice management, surgical centers and dental networks.
Prior to joining Humana, Bruce was Chief Executive Officer of McKesson Specialty/US Oncology, Inc. US Oncology was purchased by McKesson in December 2010. At US Oncology, Bruce served in a number of senior executive roles, including Chief Financial Officer, President, Chief Executive Officer and Chairman of the Board.
Bruce plays a leadership role in key business advocacy organizations such as the Business Roundtable, the Business Council, and the American Heart Association CEO Roundtable. He is also a member of the Board of Directors of KeyCorp, HP Inc. and member and chair of America’s Health Insurance Plans (AHIP).
Vishal Agrawal, M.D.Chief Strategy and Corporate Development Officer
Vishal Agrawal, M.D. joined Humana in December 2018 as Chief Strategy and Corporate Development Officer. Dr. Agrawal has over 20 years of extensive healthcare services technology, business development and acquisition leadership experience. He is responsible for leading Humana's corporate strategy, as well as setting the direction of the company's merger and acquisition and joint venture activities. In addition, Dr. Agrawal is responsible for creating a new operating model and member experience that reduces friction in the system and helps members engage in and manage their health. He is a member of the Management Team, which sets the firm’s strategic direction, and reports to President and Chief Executive Officer Bruce Broussard.
Dr. Agrawal came to Humana from The Carlyle Group L.P., having held the position of Senior Advisor from October 2017 to December 2018. In his capacity of Senior Advisor, Dr. Agrawal reviewed potential healthcare services and technology acquisitions with the company’s investment team. Previously, Dr. Agrawal was President and Chief Growth Officer of Ciox Health, the largest health information exchange and release of information services organization in the U.S. Prior to joining Ciox Health, Dr. Agrawal served as President of Harris Healthcare Solutions, where he successfully grew a global healthcare IT business that developed advanced technologies to drive physician experience, interoperability and business intelligence across the continuum of care. Dr. Agrawal also spent 12 years with McKinsey & Company, where he was elected Partner and served as a leader in both McKinsey’s North American Healthcare Systems & Services Practice and Private Equity & Principal Investors Practice.
Dr. Agrawal has a bachelor’s degree in molecular biophysics and biochemistry, a master’s degree in molecular biophysics, and a Doctor of Medicine degree, all from Yale University.
Heather CoxChief Digital Health and Analytics Officer
Heather Cox joined Humana in August 2018 as Chief Digital Health and Analytics Officer, with responsibility for building Humana’s digital care delivery operations and leading enterprise analytics. Integrating these critical capabilities across the organization will further accelerate Humana’s move toward differentiated health care experiences. Heather is a member of the Management Team, which sets the company’s strategic direction, and reports to President and Chief Executive Officer Bruce Broussard.
Heather brings 25 years of experience to the role, most recently serving as Chief Technology and Digital Officer at USAA, where she led the teams responsible for designing and building personalized and digitally-enabled end-to-end experiences for USAA members. Prior to USAA, Heather was the CEO of Citi FinTech at Citigroup, Inc., helping the company adapt to a future dominated by mobile technology, and she headed Card Operations, reshaping customer and digital experience for Capital One.
Heather serves on the board of directors for NRG Energy and has a bachelor’s degree in economics from the University of Illinois.
Sam DeshpandeChief Information Officer
Sam Deshpande serves as the Chief Information Officer (CIO) for Humana. He is responsible for the Company's Information Technology organization, managing all technology systems and infrastructure, and setting the technology transformation vision to enable Humana’s strategy of providing simple and personalized member experience and helping the members achieve their best health. Since joining Humana in July 2017, Sam has served in the roles of Chief Risk Officer (CRO), responsible for building a strong risk management capability, and most recently as Chief Technology and Risk Officer (Aug. 2019 – July 2021). He is a member of the Management Team, which sets the firm’s strategic direction, and reports to President and Chief Executive Officer Bruce Broussard.
Before joining Humana, Sam worked for 17 years in a number of senior executive roles at Capital One, most recently as Senior Vice President and Business Chief Risk Officer for the U.S. and International Card businesses. He held various roles with increasing responsibility in Capital One, accountable for risk management, business strategy, credit, marketing and data science for consumer lending products including Home Loans, Auto Finance, and Credit Cards.
Prior to Capital One, Sam worked as a strategy and management consultant for Accenture and Booz Allen & Hamilton, leading client engagements for Fortune 500 companies in the consumer, high tech, automotive and aerospace industries.
Sam has an MBA, with high honors, from the University of Chicago, a Master’s degree in Aerospace Engineering from Virginia Tech, and a Bachelor’s degree, with honors, from the Indian Institute of Technology in Kharagpur, India. He serves as a member of the Board of Governors of FINRA.
Susan M. DiamondChief Financial Officer
Susan M. Diamond serves as Humana’s Chief Financial Officer, with responsibility for all accounting, actuarial, analytical, financial, internal audit, investor relations, risk management, tax, and treasury activities. Susan is a member of the Management Team, which sets the company's strategic direction, and reports to President and Chief Executive Officer Bruce Broussard.
Susan has spent the majority of her tenure with Humana in various leadership roles in the Medicare business, with a particular passion and emphasis on growth and consumer segmentation strategies for the company’s Individual Medicare Advantage and Stand Alone Part D offerings. Susan also served for two and a half years as the Enterprise Vice President of Finance, where she was responsible for enterprise planning and forecasting, trend analytics and had responsibility for each of the company’s line of business CFOs and controllers. Susan most recently held the position of Segment President, Home Business (July 2019-June 2021) and Interim Chief Financial Officer (June 2021) and during this time she led the acquisition of the remaining 60 percent interest in Kindred at Home valued at $5.7 billion, the largest acquisition in Humana’s history, as well as onehome, a provider and convener of home-based services and care and risk manager, to further accelerate the development of Humana’s value-based home health offering.
Prior to Humana, Susan spent six years working in various financial leadership roles for early stage, venture backed technology companies, and five years as the Chief Financial Officer for a Louisville based venture capital firm, working with early stage companies across a variety of industries.
Susan earned a Bachelor of Arts in Accounting from Bellarmine College (now Bellarmine University) and is a licensed certified public accountant (inactive). She currently serves on the Board of Trustees for Bellarmine University, Kindred at Home, DispatchHealth, Heal and Kentucky Country Day School.
William Fleming, PharmDSegment President, Pharmacy Solutions & Chief Corporate Affairs Officer
Dr. William Fleming is Segment President, Pharmacy Solutions & Chief Corporate Affairs Officer, where he is responsible for Humana’s transformation of Pharmacy Solutions, including our pharmacy benefit management and prescription delivery models, as well as our Medicare Prescription Drug Programs (PDPs). Importantly, William is also responsible for developing and strengthening the Company’s relationships with key partners in state and federal government to meaningfully impact public health policy for better health outcomes. William is a member of the Management Team, which sets the firm's strategic direction, and reports to President and Chief Executive Officer Bruce Broussard.
In over two decades at Humana, William has spent the majority of his career pioneering Humana’s pharmacy business and bringing forward a clinical integration belief to drive a total cost-of-care view of the world. William also led Humana’s early day home business (which has now evolved into a separate Home Solutions business), behavioral health business, clinical care businesses, clinical technologies, clinical product management, advanced clinical analytics, and our approach around clinical quality. Most recently, William held the position of Segment President, Clinical and Pharmacy Solutions (Dec. 2019-July 2021).
William has a passion for using an entrepreneurial spirit in simplifying healthcare, providing value for consumers (both the patient and the physician), and developing high performing teams that share the common goal of improving health outcomes and clinical quality.
William received his BS Pharmacy from the University Of Kentucky College Of Pharmacy; where he went on to receive his Doctor of Pharmacy (PharmD). He also holds a BA in General Studies from Transylvania University with an emphasis in biology and economics. William has held numerous prior Board/Trustee appointments to various pharmacy and charity organizations. Recognizing his commitment to the transformation in pharmacy, William was named a Fellow in the Academy of Managed Care Pharmacy (FAMCP).
Christopher H. HunterSegment President, Group and Military Business
Chris Hunter is Segment President, Group and Military Business at Humana, where he is responsible for driving the growth and profitability of Humana's Employer Group products including medical, specialty and wellness offerings. In addition, Chris is responsible for Humana's Military Business, which is the largest Medical Services contractor providing service to active duty and retired military and their eligible family members through TriCare, the Defense Health Agency.
In this role, Chris oversees approximately 6 million TriCare members, nearly 1.5 million commercial group members and more than 10 million members with specialty products (members may be enrolled in multiple products). He is a member of the Management Team, which sets the firm's strategic direction, and reports to President and Chief Executive Officer Bruce Broussard.
In his prior role, Chris was Humana's Chief Strategy Officer, with responsibility for leading Humana's corporate strategy, as well as setting the direction of the company's merger and acquisition and joint venture activities. Chris has extensive executive experience with both public and private growth companies and brings broad knowledge of the healthcare industry to his role. His experience ranges from leadership of strategic planning and corporate development to responsibilities that included broad P&L and Board of Directors accountability.
Prior to starting with Humana in 2014, Chris was President of Provider Markets at TriZetto, a Denver-based health IT software/services firm serving more than 200,000 providers. He helped take the company private in 2008. Previously, Chris served on the executive leadership team at BlueCross BlueShield of Tennessee as Senior Vice President of Emerging Markets, where he was responsible for full P&L and management of the company's wholly-owned subsidiaries and equity investments. While at BlueCross BlueShield of Tennessee, he was simultaneously President and CEO of Onlife Health, their national health and wellness subsidiary.
Chris earned a bachelor's degree with highest honors from the University of North Carolina at Chapel Hill and has an MBA from the Harvard Business School. He currently serves on the Board of the Honors Program at the University of North Carolina.
Tim HuvalChief Administrative Officer
Tim Huval is Humana’s Chief Administrative Officer, where his leadership responsibilities have wide-ranging areas of oversight, including, all aspects of Human Resources, Corporate Marketing, Workplace Solutions, Inclusion and Diversity, Safety and Security. Tim is a member of the Management Team, which sets the firm’s strategic direction, and reports to the President and Chief Executive Officer Bruce Broussard.
Prior to joining Humana, Tim spent 10 years at Bank of America in multiple senior‐level roles, including Human Resources executive and Chief Information Officer for Global Wealth & Investment Management, as well as Human Resources executive for both Global Treasury Services and Technology & Global Operations. Additionally, he led several large operations organizations, including Global Card Services, where he was responsible for all card operations and customer service, serving more than 40 million customers. Tim also held numerous leadership roles in operations and Human Resources at Gateway Inc.
While at Bank of America, Tim served as chair of the Consumer Banking, Business Banking and Enterprise Client Coverage Diversity & Inclusion Business Council, responsible for promoting an inclusive work environment. He also served as the executive sponsor of the Military Support & Assistance Group which supports efforts to attract, integrate, retain and develop military veterans.
Previously, Tim served on the board of directors of Seacoast Banking Corporation and has also contributed to various non-profit boards, including: Family and Children’s Place in Louisville, Delaware United Way, Delaware Children’s Museum, United Way of the Virginia Peninsula, Hampton Roads Chamber of Commerce, Hampton Roads Technology Council, Peninsula Alliance for Economic Development, Utah Information Technology Association, and Youth Homes, Charlotte, N.C.
Tim earned a master’s degree in public administration from Brigham Young University, a bachelor’s degree in marketing from Weber State and an associate degree in business management from Salt Lake Community College. He was also awarded an honorary doctorate in Humane Letters from Salt Lake Community College.
William H. Shrank, M.D., MSHSChief Medical Officer
Dr. William Shrank is Humana’s Chief Medical Officer. His responsibilities include implementing Humana’s integrated care delivery strategy, with an emphasis on advancing the Company’s clinical capabilities and core objective of improving the health outcomes of our members. He leads Humana’s Care Delivery Organization, clinical operations, and the Bold Goal population health strategy. Dr. Shrank most recently held the position of Chief Medical and Corporate Affairs Officer (July 2019-July 2021) during which time he oversaw government affairs. He is a member of the Management Team, which sets the firm’s strategic direction, and reports and to President and Chief Executive Officer Bruce Broussard.
Dr. Shrank joined Humana as Chief Medical Officer in April 2019, having previously been employed by the University of Pittsburgh Medical Center (UPMC) where he served as Chief Medical Officer, Insurance Services Division from 2016 to 2019. At UPMC, Dr. Shrank was responsible for clinical operations, policy and quality for approximately 3.5 million members in Medicare, Medicaid, behavioral health, Managed Long Term Social Supports and commercial lines of business. He also developed and evaluated population health programs to further advance the medical center’s mission as an integrated delivery and financing system.
Previously, Dr. Shrank served as Senior Vice President, Chief Scientific Officer, and Chief Medical Officer of Provider Innovation at CVS Health from 2013 to 2016. Prior to joining CVS Health, Dr. Shrank served as Director, Research and Rapid-Cycle Evaluation Group, for the Center for Medicare and Medicaid Innovation, part of the Centers for Medicaid and Medicare Services (CMS) from 2011 to 2013, where he led the evaluation of all payment and health system delivery reform programs and developed the rapid-cycle strategy to promote continuous quality improvement.
Dr. Shrank began his career as a practicing physician with Brigham and Women’s Hospital in Boston and as an Assistant Professor at Harvard Medical School. His research at Harvard focused on improving the quality of prescribing and the use of chronic medications. He has published more than 250 papers on these topics.
Dr. Shrank received his M.D. from Cornell University Medical College. He completed his residency in internal medicine at Georgetown University and his fellowship in Health Policy Research at the University of California, Los Angeles. He also earned a Master of Science degree in health services from the University of California, Los Angeles and a bachelor's degree from Brown University.
Joseph VenturaChief Legal Officer
Joseph C. Ventura, is Humana’s Chief Legal Officer, reporting to the Company’s President and Chief Executive Officer, Bruce D. Broussard, and serves as a member of the Management Team, which sets the firm’s strategic direction. In addition, Joe has responsibility for managing Risk and Compliance across the Company, working with the business teams to continually strengthen and improve Humana’s performance.
Joe joined the Company’s Law Department in 2009, serving in a variety of roles with increasing responsibility. He was appointed Senior Vice President, Associate General Counsel and Corporate Secretary in July 2017, and served in that role until his election as Chief Legal Officer in February 2019.
Previously, Joe was engaged in the private practice of law with Alston & Bird, LLP, in New York, specializing in corporate/securities law, mergers and acquisitions, and corporate governance matters.
Joe holds a Juris Doctor from the University of Virginia School of Law, where he was executive editor of the Virginia Journal of International Law, and a Bachelor of Arts degree magna cum laude from the University of Richmond. He also serves on the Board of Directors of the Louisville Bar Foundation, Fund for the Arts Inc., the Greater Louisville Inc. Foundation, and the St. Matthews Little League.
Alan WheatleySegment President, Retail
Alan Wheatley is the Retail Segment President for Humana. The Retail Segment is comprised of Individual Medicare Advantage, Group Medicare, Medicare Supplement, stand-alone Prescription Drug Plans, Individual Medicaid, and Long-term Support Services. As Segment President, Alan is responsible for leading growth, operational excellence, and profitability across all Retail business lines. He is a member of the Management Team, which sets the firm’s strategic direction, and reports to President and Chief Executive Officer Bruce Broussard.
Most recently, Alan was the President of Senior Products, where he directed Humana’s Medicare strategy and led Market Operations, Product Development, and the Actuarial Organization. Prior to this, he was Vice President and Chief Financial Officer of Senior Products, where he was responsible for developing the company’s Prescription Drug Plan and Medicare Advantage strategy, managing the Senior Products financial position, and leading the Medicare Risk Adjustment organization.
During his more than 25-year career with the company, Alan has served in a number of key leadership roles, including Vice President of Medicare Service Operations and President of the East Region, one of the company’s key Medicare geographies. In addition to his career in Medicare, Alan led Humana’s internal consulting division. He began his career at Humana in the Finance organization.
Alan has served as Chairman of the Board for the National Senior Olympic Games, and on various non-profit boards. He holds a Master of Business Administration with distinction from the University of Louisville and a bachelor’s degree in Finance from the University of Kentucky.
Cynthia H. ZipperleSenior Vice President, Chief Accounting Officer and Controller
Cindy Zipperle is Senior Vice President, Chief Accounting Officer and Controller for Humana, with responsibilities for accounting functions including the establishment and maintenance of internal accounting controls, along with enterprise-wide financial reporting to both the Securities and Exchange Commission and state Departments of Insurance. Cindy’s responsibilities also include areas such as Procurement, Tax and Treasury. Cindy has been part of Humana’s Finance team since joining the company in 1998, where she has held positions of increasing responsibility. Prior to her current role she most recently served as Vice President, Chief Accounting Officer and Controller.
Before joining Humana, Cindy held leadership positions with Aegon (formerly Providian Financial) and Weight Watchers of Kentuckiana after spending the first six years of her career at Coopers & Lybrand (now PricewaterhouseCoopers). Cindy holds a bachelor’s degree in accounting from Bellarmine University and is a certified public accountant.