Newsweek Ranks Humana #1 in Customer Service Among Health Insurance Companies
Magazine Announces “America’s Best Customer Service 2019” Companies
In compiling its study, Newsweek and global research firm Statista collected and analyzed surveys from more than 20,000 U.S. consumers who have used services, made purchases, or gathered information about services or products in the past three years. Company rankings then were determined based on feedback regarding the company’s Net Promoter Score - the likelihood of customer recommendation - as well as on five consumer evaluation criteria: Quality of Communication; Technical Competence; Range of Services; Customer Focus; and Accessibility.
“Newsweek has always been committed to deep reporting about American workers, both the challenges they face and the transformations they achieve,” said
In all, Newsweek ranked companies across 141 sectors, including service providers, brick and mortar retailers, and online retailers. Humana ranked atop all companies evaluated in the
“We’re very proud to receive this top honor from Newsweek,” said
Newsweek’s “America’s Best Customer Service 2019” rankings are now posted on the magazine’s website, and will appear in an upcoming print edition.
To accomplish that, we support physicians and other health care professionals as they work to deliver the right care in the right place for their patients, our members. Our range of clinical capabilities, resources and tools – such as in-home care, behavioral health, pharmacy services, data analytics and wellness solutions – combine to produce a simplified experience that makes health care easier to navigate and more effective.
More information regarding Humana is available to investors via the Investor Relations page of the company’s web site at www.humana.com, including copies of:
- Annual reports to stockholders
Securities and Exchange Commissionfilings
- Most recent investor conference presentations
- Quarterly earnings news releases and conference calls
- Calendar of events
- Corporate Governance information
Humana Corporate Communications