Humana Louisiana Medicare Advantage HMO Plan Achieves Prestigious 5-Star Rating

Humana Louisiana Medicare Advantage HMO Plan Achieves Prestigious 5-Star Rating

October 8, 2021 at 2:16 PM EDT

NEW ORLEANS--(BUSINESS WIRE)--Oct. 8, 2021-- Humana Inc. (NYSE: HUM), one of the nation’s leading health and well-being companies, has announced that its Humana Health Benefit Plan of Louisiana, Inc. HMO plan has received the highest possible quality rating for the 2022 plan year from the Centers for Medicare and Medicaid Services (CMS). The Louisiana Medicare Advantage HMO plan, which is offered statewide and has more than 185,000 members as of September 2021, is one of four Humana plans in the nation that received a 5-star rating, reflecting Humana’s commitment to high quality care, patient-centered clinical outcomes and reliable customer service.

“Receiving the 5-star rating for our Humana Health Benefit Plan of Louisiana is a tremendous honor that recognizes our longtime dedication to the health of our members and the Louisiana communities we serve,” said Matt Berger, Region President - Gulf States Medicare for Humana. “We attribute our success to a customized and collaborative value-based strategy with our local health care providers that focuses on positive health outcomes while enabling us to adapt to the changing needs of our members, particularly during the COVID-19 pandemic.”

“Our goal has been to meet our members’ needs where it is safest for them, and since the pandemic started, we’ve mailed thousands of masks and preventative care screening kits to our members, provided thousands of meals to members who became food insecure as a result of the pandemic, and have supported the delivery of care via telehealth when members were unable to go to a clinic,” Berger said.

He added, “Our members have also benefited from Humana Pharmacy’s home delivery option, which mails prescription medications right to their doorsteps.”

About Medicare Advantage

Medicare Advantage’s unique public-private structure creates an atmosphere of competition that spurs innovation that can help drive down costs and focus care on a person’s whole health.

Medicare Advantage plans are focused on coordinating care for those with multiple chronic conditions, helping lead to cost-effective interventions to address the unique health needs of aging or disabled Americans. These are a few reasons why more than 40 percent of all Medicare beneficiaries choose to be covered by Medicare Advantage plans.

About Medicare Advantage Enrollment

The Medicare Advantage and Prescription Drug Plan Annual Election Period (AEP) begins Oct. 15 and continues through Dec. 7, 2021. During this enrollment period, people eligible for Medicare can choose Medicare Advantage and Prescription Drug Plans for the upcoming year – with coverage that takes effect on Jan. 1, 2022.

People eligible for Medicare may make a one-time election to enroll in a plan offered by an MA organization with a Star Rating of 5 Stars during the year in which that plan has the 5-star overall performance rating, provided the enrollee meets the other requirements to enroll in that plan. This 5-star special election is available December 8 through November 30 of the following year.

For more information about Humana’s 2022 Medicare offerings, visit or call toll-free 1-800-213-5286 (TTY: 711). Licensed sales agents are available 8 a.m. to 8 p.m. local time, seven days a week.

About CMS Star Ratings

The CMS rating system measures the excellence of Medicare plans nationally each year. A plan may receive a rating between one and five stars, with five stars representing the highest rating. CMS uses information from member-satisfaction surveys, health plans, and health care providers to assign overall Star Ratings to plans. The rating system uses more than 40 different quality measures across nine categories, including:

  • Staying Healthy: Screenings, Tests and Vaccines
  • Managing Chronic (Long Term) Conditions
  • Member Experience with Health Plan
  • Member Complaints and Changes in the Health Plan’s Performance
  • Health Plan Customer Service
  • Drug Plan Customer Service
  • Member Complaints and Changes in the Drug Plan’s Performance
  • Member Experience with Drug Plan
  • Drug Safety and Accuracy of Drug Pricing

Additional information about the CMS Star Ratings can be found at:

About Humana

Humana Inc. is committed to helping our millions of medical and specialty members achieve their best health. Our successful history in care delivery and health plan administration is helping us create a new kind of integrated care with the power to improve health and well-being and lower costs. Our efforts are leading to a better quality of life for people with Medicare, families, individuals, military service personnel, and communities at large.

To accomplish that, we support physicians and other health care professionals as they work to deliver the right care in the right place for their patients, our members. Our range of clinical capabilities, resources and tools – such as in-home care, behavioral health, pharmacy services, data analytics and wellness solutions – combine to produce a simplified experience that makes health care easier to navigate and more effective.

More information regarding Humana is available to investors via the Investor Relations page of the company’s web site at, including copies of:

  • Annual reports to stockholders
  • Securities and Exchange Commission filings
  • Most recent investor conference presentations
  • Quarterly earnings news releases and conference calls
  • Calendar of events
  • Corporate Governance information

Humana is a Medicare Advantage HMO organization and a stand-alone prescription drug plan with a Medicare contract. Enrollment in any Humana plan depends on contract renewal. Every year, Medicare evaluates plans based on a 5-star rating system.


Lisa Dimond
Humana Corporate Communications

Source: Humana Inc.