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Humana Inc. Reports Financial Results for First Quarter 2004

Humana Inc. Reports Financial Results for First Quarter 2004

April 26, 2004 at 5:00 AM EDT
View Press Release in PDF format

LOUISVILLE, Ky., April 26 /PRNewswire-FirstCall/ -- Humana Inc. (NYSE: HUM) today reported earnings per diluted share of $0.41 for the first quarter ended March 31, 2004 ("1Q04") compared to $0.19 per diluted share for the first quarter ended March 31, 2003 ("1Q03"), an increase of 116 percent. Net income of $67,830,000 for 1Q04 increased 117 percent from net income of $31,230,000 in 1Q03. Pretax margin of 3.1 percent for 1Q04 increased 150 basis points from the 1.6 percent pretax margin in 1Q03.

"Our results this quarter represent continued progress across a number of key operational fronts," said Michael B. McCallister, Humana's president and chief executive officer. "We continue to expect 2004 revenue, earnings and cash flows to be the highest in Humana's history as a health benefits company."

The increase in year-over-year results for 1Q04 was driven by improved profits in the company's Government segment accompanied by increased earnings in its Commercial segment.

    Consolidated results for 1Q03 included:
     * The writedown of building and equipment of $17,233,000 ($10,529,000 net
       of income tax benefit, or $0.07 per diluted share) and
     * Software abandonment charges of $13,527,000 ($8,265,000 net of income
       tax benefit, or $0.05 per diluted share).

The net impact of these items reduced pretax income for 1Q03 by $30,760,000 ($18,794,000 net of income tax benefit, or $0.12 per diluted share).

Segment Results

Commercial segment pretax income increased to $39,086,000 in 1Q04 from $37,239,000 in 1Q03. Commercial segment pretax margin of 2.2 percent in 1Q04 was unchanged from 1Q03.

Commercial segment pretax results for 1Q04 included the negative impact of an additional day of medical claims expense due to the leap year. The segment's results for 1Q03 included software abandonment charges of $13,527,000 and the writedown of building and equipment of $4,325,000. The net impact of these items reduced Commercial segment pretax income for 1Q03 by $17,852,000. Excluding these items from both 1Q04 and 1Q03, operating results for the Commercial segment in 1Q04 were essentially equivalent to those for the prior year.

Government segment pretax income of $63,687,000 in 1Q04 compares to 1Q03 Government segment pretax income of $10,163,000. Pretax margin for the Government segment increased to 4.2 percent in 1Q04 from 0.8 percent in 1Q03, a 340 basis point increase.

Government segment pretax results for 1Q04 included the negative impact of an additional day of medical claims expense due to the leap year, and for 1Q03 included the writedown of building and equipment of $12,908,000.

Operating results for the Government segment increased year-over-year during 1Q04 primarily due to improved results in the company's TRICARE business unit combined with growth in MedicareAdvantage (formerly Medicare+Choice) membership.

Revenues and Membership

Consolidated revenues for 1Q04 totaled $3,286,949,000, compared to $2,931,716,000 in 1Q03, a 12 percent increase.

Medical membership as of March 31, 2004 totaled 7,015,000, an increase of 6 percent over the 6,625,200 medical members as of March 31, 2003.

Commercial segment premiums and administrative services fees rose 6 percent to $1,744,787,000 in 1Q04 compared to $1,645,146,000 in 1Q03.

Commercial segment medical membership was 3,295,600 as of March 31, 2004, an increase of 230,400 members, or 8 percent from December 31, 2003 and 292,200 members, or 10 percent from March 31, 2003. Per member premiums for the Commercial segment fully insured medical business, net of benefit changes, increased in the range of 7 to 9 percent during 1Q04 compared to 1Q03.

Government segment premiums and administrative services fees for 1Q04 totaled $1,512,631,000, or 20 percent higher than the related 1Q03 premiums and administrative services fees of $1,258,939,000.

MedicareAdvantage membership totaled 333,200 at March 31, 2004, an increase of 4,600 members from December 31, 2003 and an increase of 6,100 members, or 2 percent from March 31, 2003. Per member premiums for the MedicareAdvantage business, net of benefit changes, increased in the range of 8 to 10 percent during 1Q04 compared to 1Q03.

TRICARE's insured membership totaled 1,860,100 at March 31, 2004, versus comparable membership at December 31, 2003 of 1,849,700. TRICARE ASO membership was 1,057,900 at March 31, 2004, essentially unchanged from December 31, 2003 membership of 1,057,200.

TRICARE 1Q04 premium revenues and administrative services fees increased year over year by 37 percent due primarily to an increase in the base contract monthly revenue which became effective in July 2003.

Medicaid membership of 468,200 at March 31, 2004 declined by 5 percent from March 31, 2003. Membership in Puerto Rico accounts for approximately 84 percent of the company's Medicaid business. Per member premiums for the Medicaid business, net of benefit changes, increased in the range of 5 to 7 percent during 1Q04 versus 1Q03.

Medical and SG&A Expenses

The company's 1Q04 medical expense ratio (medical expenses as a percent of premiums) of 84.4 percent increased 100 basis points compared to the 1Q03 medical expense ratio of 83.4 percent.

The selling, general and administrative ("SG&A") expense ratio (SG&A expenses as a percent of premiums plus administrative services fees) for 1Q04 of 14.4 percent decreased by 160 basis points from the 1Q03 SG&A ratio of 16.0 percent.

SG&A expenses for 1Q03 included the writedown of building and equipment of $17,233,000 which resulted in an increase to the 1Q03 SG&A ratio of 60 basis points.

Cash Flows from Operations

Cash flows used in operations for 1Q04 of $40,055,000 included the negative impact of $211,899,000 from the timing of the receipt of the premium payment from the Centers for Medicare and Medicaid Services ("CMS"). Cash flows used in operations for 1Q03 of $108,230,000 included the negative impact of $205,755,000 related to the timing of the receipt of the premium payment from CMS.

The fixed monthly MedicareAdvantage premium payment from CMS is due to Humana on the first day of each month. However, if the first of the month falls on a weekend or a holiday, the company receives that payment on the last business day of the prior month, often resulting in a significant impact on cash flows from operations.

Non-GAAP Financial Measures

The following is a reconciliation of the most directly comparable financial measures prepared in accordance with accounting principles generally accepted in the United States, or GAAP, to certain non-GAAP financial measures used by the company for 1Q04 and 1Q03.

                                                 1Q04                1Q03
                                                      (in thousands)
    GAAP operating cash flows                $(40,055)          $(108,230)
     Timing of premium payment                211,899             205,755
      receipt from CMS
    Non-GAAP operating cash flows (1)        $171,844             $97,525

(1) Management believes the difference in timing of this cash event between periods may be so significant as to distort a particular period's trend in operating cash flows. Management believes that meaningful analysis of our financial performance requires an understanding of the factors underlying that performance and our judgments about the relevance of a factor to normal operating results. In some cases, large factors or events may obscure short-term patterns and long-term trends. When reviewing and analyzing our cash flow position, management apportions the CMS premium payment in each month. To do otherwise would distort a meaningful analysis of our cash flow. Decisions such as management's forecast or business plans regarding cash flow, therefore, use this non-GAAP financial measure.

Share Repurchase Program

In July 2003, the company announced that its Board of Directors authorized the use of up to $100 million for the repurchase of its common shares, exclusive of shares repurchased in connection with employee stock plans.

During 1Q04, the company acquired 686,000 of its common shares for an aggregate price of $13,969,000, or an average cost of $20.36 per share. As of April 23, 2004 the company had approximately $81,300,000 remaining on its outstanding repurchase authorization.

Guidance

The company offers the GAAP guidance detailed below for the investor community. This guidance includes the company's Ochsner Health Plan of Louisiana ("Ochsner Health Plan") acquisition effective April 1, 2004.

    For the Quarter Ending June 30, 2004
     * Earnings per diluted share of $0.37 to $0.39.

    For the Year Ending December 31, 2004
     * Earnings per diluted share of between $1.60 and $1.65.
     * Consolidated revenues of approximately $13 billion.
     * Commercial segment pretax income of approximately $140 million.
     * Organic growth in Commercial segment medical membership of
       approximately 6 to 8 percent for fully insured and ASO products
       combined.  (Growth in ASO accounts is expected to be somewhat offset by
       attrition in fully insured business.)
     * Growth in per member premiums, net of benefit changes, in the range of
       7.5 to 9.5 percent for Commercial segment fully insured medical
       business.
     * Increases in per member Commercial segment fully insured medical costs
       in the range of 8.5 to 10.5 percent.
     * Commercial segment SG&A ratio of between 15.5 and 16.5 percent.
     * MedicareAdvantage membership of between 370,000 and 390,000 by year
       end.
     * Growth in per member premiums, net of benefit changes, in the range of
       9 to 11 percent for MedicareAdvantage business.
     * Increases in per member MedicareAdvantage medical costs in the range of
       9 to 11 percent.
     * TRICARE premiums and administrative services fees of approximately $2
       billion.
     * Pretax margin for the company's TRICARE business in the range of 2 to
       4 percent.
     * Government segment SG&A ratio of between 11 and 12 percent.
     * An effective tax rate of approximately 34 percent.
     * Cash flows from operating activities of $475 million to $525 million.
     * Capital expenditures of approximately $100 million.

    Conference Call

Humana will host a conference call, as well as a virtual slide presentation, at 9:00 a.m. eastern time today to discuss its financial results for the quarter and earnings guidance.

All parties interested in the audio only portion of the conference call are invited to dial 888-625-7430. No password is required. The company suggests participants dial in approximately ten minutes in advance of the call.

A live virtual presentation (audio with slides) will be available and may be accessed via Humana's Investor Relations page at www.humana.com . The company suggests web participants sign on approximately 15 minutes in advance of the call. The company also suggests web participants visit the site well in advance of the call to run a system test and to download any free software needed to view the presentation.

For those unable to participate in the live event, the virtual presentation archive will be available in the Presentations section of the Investor Relations page at www.humana.com , approximately two hours following the live web cast. An audio recording of the conference call will also be available in the Audio Archives located on the Investor Relations page at www.humana.com approximately two hours after the live call.

This news release contains forward-looking statements. The forward- looking statements made in the news release are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements may be significantly impacted by certain risks and uncertainties described in the following document, as filed by Humana with the Securities and Exchange Commission:

* Form 10-K for the year ended December 31, 2003.

Humana Inc., headquartered in Louisville, Kentucky, is one of the nation's largest publicly traded health benefits companies, with approximately 7 million medical members located primarily in 19 states and Puerto Rico. Humana offers coordinated health insurance coverage and related services - through traditional and Internet-based plans - to employer groups, government- sponsored plans, and individuals.

More information regarding Humana is available via the Internet at www.humana.com , including copies of:

     * Annual report to stockholders;
     * Securities and Exchange Commission filings;
     * Most recent investor conference presentation;
     * Quarterly earnings press releases;
     * Audio archive of most recent earnings release conference call;
     * Calendar of events (includes upcoming earnings conference call dates,
       times, and access number, as well as planned participation in investor
       conferences);
     * Corporate Governance Information.


    Humana Inc.
    In thousands

                                  March 31,                        Percent
    Ending Medical            2004         2003      Difference     Change
     Membership

    Commercial:
      Fully insured        2,298.6      2,348.8        (50.2)        (2.1)
      ASO                    997.0        654.6        342.4         52.3

    Total Commercial       3,295.6      3,003.4        292.2          9.7

    Government:
      MedicareAdvantage      333.2        327.1          6.1          1.9
      Medicaid               468.2        491.4        (23.2)        (4.7)
      TRICARE              1,860.1      1,752.5        107.6          6.1
      TRICARE ASO          1,057.9      1,050.8          7.1          0.7

    Total Government       3,719.4      3,621.8         97.6          2.7

      Total ending
       medical membership  7,015.0      6,625.2        389.8          5.9


    Ending Specialty              March 31,                       Percent
     Membership               2004         2003   Difference       Change

    Commercial:
      Dental-fully insured   781.6        741.7         39.9          5.4
      Dental-ASO             408.2        367.9         40.3         11.0

        Total Dental       1,189.8      1,109.6         80.2          7.2
      Group life             495.7        519.0        (23.3)        (4.5)
      Short-term disability   17.7         21.5         (3.8)       (17.7)

      Total ending
       specialty
       membership          1,703.2      1,650.1         53.1          3.2


                                                       Three months ended
                                                            March 31,
    Premiums                                            2004         2003

    Commercial:
      Fully insured
       medical                                    $1,617,120   $1,536,953
      Specialty                                       85,971       78,603

    Total Commercial                               1,703,091    1,615,556

    Government:
      MedicareAdvantage                              706,318      635,842
      Medicaid                                       120,779      121,230
      TRICARE                                        648,993      470,321

    Total Government                               1,476,090    1,227,393

    Total premiums                                $3,179,181   $2,842,949


                                                       Three months ended
                                                            March 31,
    Administrative services fees                        2004         2003

    Commercial                                       $41,696      $29,590
    Government                                        36,541       31,546

    Total Administrative services fees               $78,237      $61,136


    Humana Inc.
    Dollars in thousands, except per share results
                                                         Three months ended
                                                             March 31,
    Consolidated Statements of Income                 2004          2003(a)

    Revenues:
      Premiums                                    $3,179,181     $2,842,949
      Administrative services fees                    78,237         61,136
      Investment income                               27,454         25,817
      Other income                                     2,077          1,814

        Total revenues                             3,286,949      2,931,716

    Operating expenses:
      Medical                                      2,683,516      2,371,434
      Selling, general and administrative            469,629        464,278
      Depreciation                                    23,923         40,736
      Other intangible amortization                    2,389          3,931

        Total operating expenses                   3,179,457      2,880,379

    Income from operations                           107,492         51,337
      Interest expense                                 4,719          3,935

    Income before income taxes                       102,773         47,402
      Provision for income taxes                      34,943         16,172

    Net income                                       $67,830        $31,230

    Basic earnings per common share                    $0.42          $0.20
    Diluted earnings per common share                  $0.41          $0.19

    Shares used in computing basic
     earnings per common share (000's)               161,966        157,739
    Shares used in computing diluted
     earnings per common share (000's)               164,357        161,406

    Operating Results by Segment

      Commercial pretax income                       $39,086        $37,239
      Government pretax income                        63,687         10,163

        Consolidated pretax income                  $102,773        $47,402

    Key Ratios

    Medical expense ratio
      Commercial                                       83.5%          81.3%
      Government                                       85.4%          86.2%

        Total                                          84.4%          83.4%

    Selling, general, and administrative
     expense ratio
      Commercial                                       16.4%          17.0%
      Government                                       12.1%          14.6%

        Total                                          14.4%          16.0%

     (a) Refer to the Summary of Unusual Items and Charges of these
         statistical pages within this press release for Detail of unusual
         items and charges included in these results of operations.


    Humana Inc.
    Dollars in thousands, except per share results

    Summary of Unusual Items and Charges

                           For the three months ended March 31, 2003

                             Pretax Impact              After-tax     Diluted
                  Commercial  Government  Consolidated   Impact     EPS Impact

    Selling,
     general, and
     administrative
     expense:
      Write-down
       of building
       and
       equipment    ($4,325)   ($12,908)   ($17,233)    ($10,529)      ($0.07)

    Depreciation:
      Software
       abandonment
       charges      (13,527)          -     (13,527)      (8,265)       (0.05)

        Total 1Q03
         unusual
         items
         and
         charges   ($17,852)   ($12,908)   ($30,760)    ($18,794)      ($0.12)

    Impact of
     unusual items
     and charges
     on the SG&A
     expense ratio     0.26%       1.03%       0.59%


    Humana Inc.
    Dollars in thousands, except per share results

                                                    March 31,     December 31,
    Consolidated Balance Sheets                         2004             2003

    Assets
    Current assets:
      Cash and cash equivalents                     $417,647         $931,404
      Investment securities                        2,115,784        1,676,642
      Receivables, net:
        Premiums                                     511,931          452,404
        Administrative services fees                  16,627           13,583
      Other                                          306,831          247,298

        Total current assets                       3,368,820        3,321,331

    Property and equipment, net                      397,212          416,472

    Other assets:
      Long-term investment securities                311,409          319,167
      Goodwill                                       776,874          776,874
      Other                                          421,430          459,479

        Total other assets                         1,509,713        1,555,520

    Total assets                                  $5,275,745       $5,293,323

    Liabilities and Stockholders' Equity
    Current liabilities:
      Medical and other expenses payable          $1,396,784       $1,272,156
      Trade accounts payable and accrued expenses    422,568          440,340
      Book overdraft                                 210,437          219,054
      Unearned premium revenues                      131,372          333,071

        Total current liabilities                  2,161,161        2,264,621

      Long-term debt                                 646,897          642,638
      Other long-term liabilities                    558,741          550,115

        Total liabilities                          3,366,799        3,457,374

    Commitments and contingencies
    Stockholders' equity:
      Preferred stock, $1 par;
       10,000,000 shares authorized;
       none issued                                         -                -
      Common stock, $0.16 2/3 par;
       300,000,000 shares authorized;
       174,559,254 shares issued at
       March 31, 2004                                 29,093           28,984
      Capital in excess of par value                 986,369          974,975
      Retained earnings                            1,017,641          949,811
      Accumulated other comprehensive income          24,641           16,909
      Unearned stock compensation                        (78)            (754)
      Treasury stock, at cost, 12,739,251
       shares at March 31, 2004                     (148,720)        (133,976)

        Total stockholders' equity                 1,908,946        1,835,949

      Total liabilities and stockholders' equity  $5,275,745       $5,293,323

    Debt to total capitalization ratio                 25.3%            25.9%


    Humana Inc.
    Dollars in thousands

                                                        Three months ended
                                                             March 31,
    Consolidated Statements of Cash Flows               2004           2003

    Cash flows from operating activities
      Net income                                     $67,830        $31,230
      Adjustments to reconcile net income to net
        Cash used in operating activities:
        Building and equipment writedown                   -         17,233
        Depreciation and amortization                 26,312         44,667
        Provision for deferred income taxes           12,223          3,646
        Changes in operating assets and liabilities:
          Receivables                                (20,546)       (25,349)
          Other assets                               (15,472)        20,008
          Medical and other expenses payable         124,628         83,912
          Other liabilities                          (32,431)       (66,539)
          Unearned revenues                         (201,699)      (218,153)
        Other                                           (900)         1,115

        Net cash used in operating activities        (40,055)      (108,230)

    Cash flows from investing activities
      Purchases of property and equipment            (22,732)       (22,096)
      Proceeds from sales of property and equipment   19,385            462
      Purchases of investment securities          (1,491,272)    (1,545,241)
      Proceeds from maturities of
       investment securities                         246,845        196,923
      Proceeds from sales of investment securities   786,868      1,320,246

      Net cash used in investing activities         (460,906)       (49,706)

    Cash flows from financing activities
      Change in book overdraft                        (8,617)       (10,303)
      Common stock repurchases                       (12,836)       (20,817)
      Proceeds from stock option exercises and other   8,657            351

      Net cash used in financing activities          (12,796)       (30,769)

      Decrease in cash and cash equivalents         (513,757)      (188,705)
      Cash and cash equivalents at beginning
       of period                                     931,404        721,357
      Cash and cash equivalents at end of period    $417,647       $532,652


    Humana Inc.
    Percentage of Ending Membership Under Capitation Arrangements

                                                  Commercial Segment

                                       Fully Insured     ASO   Total Segment

    March 31, 2004
    Capitated HMO hospital system based A      4.5 %       -           3.2 %
    Capitated HMO physician group based A      3.4 %       -           2.4 %
    Risk-sharing B                             2.1 %       -           1.5 %
    All other membership                      90.0 %    100.0%        92.9 %

       Total                                 100.0 %    100.0%       100.0 %

    March 31, 2003
    Capitated HMO hospital system based A      6.3 %       -           4.9 %
    Capitated HMO physician group based A      3.2 %       -           2.5 %
    Risk-sharing B                             3.1 %       -           2.4 %
    All other membership                      87.4 %    100.0%        90.2 %

       Total                                 100.0 %    100.0%       100.0 %

    A - In a limited number of circumstances, we contract with hospitals and
        physicians to accept financial risk for a defined set of HMO
        membership. In transferring this risk, we prepay these providers a
        monthly fixed-fee per member to coordinate substantially all of the
        medical care for their capitated HMO membership, including some health
        benefit administrative functions and claims processing. For these
        capitated HMO arrangements, we generally agree to reimbursement rates
        that target a medical expense ratio ranging from 82% to 89%. Providers
        participating in hospital-based capitated HMO arrangements generally
        receive a monthly payment for all of the services within their system
        for their HMO membership. Providers participating in physician-based
        capitated HMO arrangements generally have subcontracted specialist
        physicians and are responsible for reimbursing such hospitals and
        physicians for services rendered to their HMO membership.

    B - In some circumstances, we contract with physicians under risk-sharing
        arrangements whereby physicians have assumed some level of risk for
        all or a portion of the medical costs of their HMO membership.
        Although these arrangements do include capitation payments for
        services rendered, we process substantially all of the claims under
        these arrangements.


                                         Government Segment
                                                                       Consol.
                        Medicare                       TRICARE  Total   Total
                        Advantage  Medicaid  TRICARE     ASO   Segment Medical

    March 31, 2004
    Capitated HMO
     hospital system
     based A             11.8 %      3.3 %      -         -      1.5 %   2.3 %
    Capitated HMO
     physician group
     based  A             1.3 %     43.9 %      -         -      5.6 %   4.1 %
    Risk-sharing B       53.9 %     45.5 %      -         -     10.6 %   6.3 %
    All other
     membership          33.0 %      7.3 %   100.0 %   100.0 %  82.3 %  87.3 %

       Total            100.0 %    100.0 %   100.0 %   100.0 % 100.0 % 100.0 %

    March 31, 2003
    Capitated HMO
     hospital system
     based A             12.9 %      2.5 %      -         -      1.5 %   3.0 %
    Capitated HMO
     physician group
     based  A             2.0 %     56.2 %      -         -      7.8 %   5.4 %
    Risk-sharing B       47.8 %     33.9 %      -         -      8.9 %   6.0 %
    All other
     membership          37.3 %      7.4 %   100.0 %   100.0 %  81.8 %  85.6 %

       Total            100.0 %    100.0 %   100.0 %   100.0 % 100.0 % 100.0 %

    A - In a limited number of circumstances, we contract with hospitals and
        physicians to accept financial risk for a defined set of HMO
        membership. In transferring this risk, we prepay these providers a
        monthly fixed-fee per member to coordinate substantially all of the
        medical care for their capitated HMO membership, including some health
        benefit administrative functions and claims processing. For these
        capitated HMO arrangements, we generally agree to reimbursement rates
        that target a medical expense ratio ranging from 82% to 89%. Providers
        participating in hospital-based capitated HMO arrangements generally
        receive a monthly payment for all of the services within their system
        for their HMO membership. Providers participating in physician-based
        capitated HMO arrangements generally have subcontracted specialist
        physicians and are responsible for reimbursing such hospitals and
        physicians for services rendered to their HMO membership.

    B - In some circumstances, we contract with physicians under risk-sharing
        arrangements whereby physicians have assumed some level of risk for
        all or a portion of the medical costs of their HMO membership.
        Although these arrangements do include capitation payments for
        services rendered, we process substantially all of the claims under
        these arrangements.


    Humana Inc.
    Dollars in thousands

    Medical Claim Reserves - Details and Statistics
    Change in medical and other expenses payable:

    The change in medical and other expenses payable is summarized as follows:

                                          For the Three       For the Twelve
                                           Months Ended        Months Ended
                                          March 31, 2004     December 31, 2003

    Balances at January 1                   $1,272,156            $1,142,131

    Incurred related to:
       Current year                          2,730,815             9,955,491

       Prior years - non-TRICARE (1)           (48,988)              (33,432)
       Prior years - TRICARE (2)                 1,689               (42,638)

    Total incurred                           2,683,516             9,879,421

    Paid related to:
       Current year                         (1,641,375)           (8,710,393)
       Prior years                            (917,513)           (1,039,003)

    Total paid                              (2,558,888)           (9,749,396)

    Balances at end of period               $1,396,784            $1,272,156


        The impact of any change in "incurred related to prior years" claims
    may be offset as we re-establish the "incurred related to current year".
    Our reserving practice is to consistently recognize the actuarial best
    estimate of our ultimate liability for our claims within a level of
    confidence required to meet actuarial standards. Thus, only when the
    release of a prior year reserve is not offset with the same level of
    conservatism in estimating the current year reserve will the redundancy
    reduce medical expense. We have consistently applied this methodology in
    determining our best estimate for unpaid claims liability in each period.

    (1) The $15.6 million increase in non-TRICARE favorable development from
        $33.4 million to $49.0 million related primarily to better than
        expected utilization in the latter half of 2003 for our Medicare line
        of business.

    (2) Changes in estimates of TRICARE incurred claims for prior years
        recognized during 2003 resulted primarily from utilization levels
        developing favorably from the levels originally estimated for the
        second half of 2002. As a result of substantial risk-sharing
        provisions with the Department of Defense and with subcontractors,
        any resulting impact on operations from the change in estimates of
        incurred related to prior years is substantially reduced, whether
        positive or negative.


    Humana Inc.
    Dollars in thousands

    Medical Claim Reserves - Details and Statistics

    Medical and Other Expenses Payable Detail:

                                                    March 31,   December 31,
                                                        2004           2003

    A IBNR and other medical expenses payable       $853,228       $767,712
    B TRICARE IBNR                                   290,579        267,146
    C TRICARE other medical expenses payable          16,502         37,849
    D Unprocessed claim inventories                   94,800        109,700
    E Processed claim inventories                     81,705         74,262
    F Payable to pharmacy benefit administrator       59,970         15,487
      Total medical and other expenses payable    $1,396,784     $1,272,156

     A IBNR represents an estimate of medical expenses payable for claims
       incurred but not reported (IBNR) at the balance sheet date. The level
       of IBNR is primarily impacted by membership levels, medical claim
       trends and the receipt cycle time, which represents the length of time
       between when a claim is initially incurred and when the claim form is
       received  (i.e. a shorter time span results in lower reserves for
       claims IBNR).
     B TRICARE IBNR has increased primarily due to an increase in claim
       inventories at our third party claim administrator for claims not
       submitted electronically.
     C TRICARE other medical expense payable may include liabilities to
       subcontractors and/or risk share payables to the Department of Defense.
       The level of these balances may fluctuate from period to period due to
       the timing of payment (cutoff) and whether or not the balances are
       payables or receivables (receivables from the Department of Defense are
       classified as "receivables" in our balance sheet).
     D Unprocessed claim inventories represent the estimated valuation of
       claims received but not yet fully processed. TRICARE claim inventories
       are not included in this amount as an independent third party
       administrator processes all TRICARE medical claims on our behalf.
       Reserves for TRICARE claims inventory are included in TRICARE IBNR.
     E Processed claim inventories represent the estimated valuation of
       processed claims that are in the post claim adjudication process, which
       consists of administrative functions such as audit and check batching
       and handling.
     F The balance due to our pharmacy benefit administrator fluctuates due to
       bi-weekly payments and the month-end cutoff.


    Receipt Cycle Time:
    Due to increasing electronic connectivity and other efficiencies gained by
    our providers with regards to the claim submission process, the average
    length of time between when a claim was initially incurred and when the
    claim form was received has generally shortened over the past several
    years.  Below is a summary:

                      Average # of Days from Incurred Date to Receipt Date (1)
                              2004         2003        Change     % Change

    1st Quarter Average       17.4         17.1          0.3         1.8%
    2nd Quarter Average          -         16.7          N/A          N/A
    3rd Quarter Average          -         16.6          N/A          N/A
    4th Quarter Average          -         16.6          N/A          N/A

    Full Year Average         17.4         16.7          0.7         4.2%

     (1) Receipt cycle time data for our 3 largest claim processing platforms
         representing approximately 90% of our claims volume.


    Humana Inc.

    Medical Claim Reserves - Details and Statistics

    Unprocessed Claim Inventories:
    The estimated valuation and number of claims on hand that are yet to be
     processed are as follows:

                         Estimated                     Number
                         Valuation    Claim Item      of Days
        Date                (000)        Counts       On Hand

     3/31/2002            $121,000      559,600          5.2
     6/30/2002            $110,300      513,100          4.8
     9/30/2002            $108,800      496,200          4.8
    12/31/2002             $92,300      424,200          4.5
     3/31/2003             $99,000      421,700          4.4
     6/30/2003             $92,100      446,600          4.7
     9/30/2003            $106,800      528,400          5.8
    12/31/2003            $109,700      443,000          4.9
     3/31/2004             $94,800      400,900          3.9


    Days in Claims Payable (Quarterly):
    A common metric for monitoring medical claim reserve levels relative to
    the medical claim expenses is days in claims payable, or DCP, which
    represents the medical claim liabilities at the end of the period divided
    by average medical expenses per day in the quarterly period. Since we have
    some providers under capitation payment arrangements (which do not require
    a medical claim IBNR reserve), we have also summarized this metric
    excluding capitation expenses.

                        Days                          DCP
                      in Claims    Annual     %    Excluding   Annual     %
    Quarter Ended   Payable (DCP)  Change  Change  Capitation  Change  Change

     3/31/2002          47.2        (2.3)   -4.6%     56.2     (3.4)   -5.7%
     6/30/2002          46.8        (3.1)   -6.2%     55.3     (4.7)   -7.8%
     9/30/2002          46.6        (2.5)   -5.1%     55.3     (3.9)   -6.6%
    12/31/2002          45.2        (2.2)   -4.6%     53.3     (3.8)   -6.7%
     3/31/2003          46.5        (0.7)   -1.5%     54.7     (1.5)   -2.7%
     6/30/2003          47.9         1.1     2.4%     56.2       0.9    1.6%
     9/30/2003          47.2         0.6     1.3%     54.5     (0.8)   -1.4%
    12/31/2003          46.2         1.0     2.2%     53.2     (0.1)   -0.2%
     3/31/2004          47.4         0.9     1.9%     54.3     (0.4)   -0.7%

    This metric fluctuates due to all of the issues reviewed above, including
    the change in the receipt cycle time, the change in medical claim
    inventories, the change in TRICARE liability balances, and the timing of
    our bi-weekly payment to our pharmacy benefits administrator.  An annual
    recap follows:

                                                         2004           2003
    4th quarter-prior year                               46.2           45.2
      Impact of change in claim receipt cycle time        1.3           (0.5)
      Impact of change in unprocessed claim inventories  (0.5)           0.6
      Impact of change in processed claim inventories     0.3           (1.1)
      Impact of changing TRICARE reserve balances        (1.7)           2.0
      Impact of change in pharmacy payment cutoff         1.5           (1.0)
      All other                                           0.3            1.0
    Year to date-current year                            47.4           46.2

SOURCE Humana Inc.